The experiential gap: that Rhino again

Stephen Abram gave a lively presentation to OCLC Members’ Council on Sunday night. Several times he remarked that somebody has to have tried a service, Second Life or Facebook for example, and ‘had the experience’ if they are to speak sensibly about it. This reminded me of a favorite image which I have used a couple of times here before and which bears continued repeating 😉

rhinoceros.jpgI read a few chapters of Steven Johnson’s Everything bad is good for you over the weekend. (I am usually a little behind the curve on these things 😉 I was struck by the following quote:

I worry about the experiential gap between people who have immersed themselves in games, and people who have only heard secondhand reports, because the gap makes it difficult to discuss the meaning of games in a coherent way. It reminds me of the way the social critic Jane Jacobs felt about the thriving urban neighborhoods she documented in the sixties: “People who know well such animated city streets will know how it is. People who do not will always have it a little wrong in their heads – like the old prints of rhinoceroses made from travelers’ descriptions of the rhinoceroses.”

The Jane Jacobs analogy is so good. This experience is familiar to somebody who has moved between cultures, and who tries to explain what one is like to somebody from the other.

I think that we can observe something like this in many of the library discussions about gaming and social networking. For somebody who has not internalized the experiences, the temptation is to assimilate it to some other part of their experience. As in “Oh, it is like ….”. But, thinking it is like something else means that you may have it a ‘little wrong’, and miss the real meaning. [The rhinoceros in the room]

One thought on “The experiential gap: that Rhino again”

  1. Blind men and elephants eh?
    ‘had the experience’. That is the difference between being trained and learning isn’t it? Confusion about the term is just the arrogance of youth or the habitual routines of age speaking. Constantly speaking.
    Wish I could be clear enough to understand what a “library discussion” is, especially if its about games and social networking.
    You’re not missing home, and its culture, are you? PS How come you never point at the lively presentations to OCLC Members’ Council?

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