OCLC.org

  • OCLC.org Home
  • Research
  • Support & Training
  • Community Center
  • Developer Network
  • WebJunction
OCLC Next

  • About Next
  • Next provides insight and information about the work being done by and for libraries all over the world.

  • Authors

    • Skip Prichard
    • Matt Barnes
    • Helene Blowers
    • Drew Bordas
    • Brittany Brannon
    • Stacy Brunner
    • Rebecca Bryant
    • Susan Chaney
    • John Chapman
    • Karen Coombs
    • Lynn Silipigni Connaway
    • Chris Cyr
    • Ixchel M. Faniel
    • Tyler Ferguson
    • Anthony Fisic
    • Bill Forgette
    • Rachel Frick
    • Kathleen Gesinger
    • Don Hamparian
    • Betha Gutsche
    • Jenny Johnson
    • Cathy King
    • Suzanne Kemperman
    • Kem Lang
    • Brian Lavoie
    • Saskia Leferink
    • Nancy Lensenmayer
    • Scott Livingston
    • John McCullough
    • Tony Melvyn
    • Jeff Mixter
    • Chip Nilges
    • Andrew K. Pace
    • Jennifer Peterson
    • Julie Presas
    • Merrilee Proffitt
    • Nathan B. Putnam
    • Jenny Rosenfeld
    • Mary Sauer-Games
    • Andreas Schmidt
    • Tammi Spayde
    • Christa Starck
    • Sharon Streams
    • Eric van Lubeek
    • Jay Weitz
    • Cynthia M. Whitacre
    • Kyle Willis
    • Kelly Wolfe

  • Topics

    • Advocacy
    • Big Data
    • Cataloging
    • Change
    • Change Management
    • Community
    • Community Engagement
    • Customer Experience
    • Digital Collections
    • Discovery
    • Diversity
    • Genealogy
    • Leadership
    • Learning
    • Librarianship
    • Linked Data
    • Marketing
    • Membership
    • Open Content
    • Organizational Culture
    • Partnerships
    • Print Collections
    • Research
    • Resource Sharing
    • Security
    • Social Justice
    • Society
    • Strategy
    • Technology
    • Trends
    • Workflows

customer-first_NEXT-Facebook

Avatar
  • Tom Storey
  • 15 February 2018

Related Posts:

  • Sometimes, to change anything … you have to change everything
    Sometimes, to change anything … you have…
  • Library staff learning surges on WebJunction amid COVID-19 closures
    Library staff learning surges on…
  • Keep a “customer first” focus to meet the challenges of e-resource management
    Keep a “customer first” focus to meet the…
  • Reenergize your marketing strategy in three simple steps
    Reenergize your marketing strategy in…

Share your comments and questions on Twitter with hashtag #OCLCnext.

Tags:

Stay Connected

Sign up to have OCLC Next updates sent directly to your inbox and to keep up with the latest news about the OCLC cooperative, products, and services.

Recent Posts
  • Why a “Library on-demand” vision benefits from pandemic wisdom 31 March 2021
  • The OCLC network: Collaboration, innovation, and efficiency 25 March 2021
  • How “Shark Tank for kids” survived the pandemic 25 February 2021
  • Racial and social justice: A blueprint for constructive conversations 18 February 2021
  • How teamwork busts the three biggest myths about library advocacy 12 January 2021
Archives
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
Tweets by @OCLC
Tweets by @OCLC
RSS Feeds
  • Entries RSS

About

  • About OCLC
  • Latest news
  • Leadership
  • Financial Statements and Reports
  • OCLC Technology
  • Sponsorship requests
  • Contact Us

Events

  • Upcoming events
  • Upcoming webinars

Information for

  • Academic libraries
  • Public libraries
  • Research libraries
  • Special libraries
  • Groups and consortia
  • Partners

Membership

  • Overview
  • Member benefits
  • Become a member
  • Councils
  • Resources

Products

  • WorldShare Management Services
  • WorldShare Interlibrary Loan
  • WorldCat Discovery Services
  • OCLC Cataloging Subscription
  • EZproxy
  • Dewey Services
  • ILLiad
  • CONTENTdm
  • All products and services »

Visit related sites

  • Support & Training
  • OCLC Research
  • Developer Network
  • WebJunction
  • President's Leadership Blog

OCLC has ranked in Computerworld's 100 Best Places to Work in IT every year since 2006.

Careers

  • About Careers
  • View open positions in the Americas
  • View open positions in Europe and Asia Pacific

OCLC logo

Twitter
@OCLC
@OCLC_ANZ
Facebook YouTube LinkedIn Instagram Next blog Email RSS feeds
 

© 2020 OCLC

Domestic and international trademarks and/or service marks of OCLC, Inc. and its affiliates

  • Privacy statement
  • Cookie notice
  • Cookie settings
  • Accessibility statement
  • ISO 27001 Certificate