Member-driven product development
A little more than two years ago, OCLC introduced WorldCat Discovery. The goal was to combine the “best of both worlds” into one discovery service—to deliver a single service that would deliver full discovery of library collections and enable library staff and library users to continue searching the one-of-a-kind WorldCat database.
It was a good plan, and reflected a lot of input from our members at a variety of levels. One of the things that makes OCLC very different is our commitment to member involvement. Not just in terms of tactical, feature-focused feedback, but overall direction and strategy.
Like any plan, however, you often find out more in the execution than you do in the initial development stages.