I often remember Skip Prichard quoting Jack Welch at our Edinburgh, Scotland, EMEA Regional Council meeting: “If the rate of change on the outside exceeds the rate of change on the inside, the end is near.” As a true librarian and forward thinker, I fully recognize we are in the middle of this, but I prefer to complete the quote this way: “If the rate of change on the outside exceeds the rate of change in your library … change the game!”
In the late 1940s, The Lego Group began producing the building bricks, which we all know so well. For decades, they made popular kits that were described by many, all around the world, as one of the best toys in history. However, as children’s play preferences changed, Lego’s economic fortunes declined.
How do you improve a product that has been a global icon for generations? Many small, incremental improvements may help. But at some point, you may need to make a major adjustment and start thinking like a game changer.