As part of the 2017 summer internship program at OCLC, one of the first things I learned was that many long-term employees really appreciate its culture. They told me they like working somewhere with a service focus, and where work-life balance is really encouraged. But for new student interns, it’s a whole new environment, and one that we have only a short time to experience. And while we came from many backgrounds and schools, our program’s focus on group learning is one of three things I’d recommend to anyone looking to make an internship program successful.