Posts in topic: change management

Four ways to avoid the “transition trap” in your strategic planning

Even well-developed, regularly updated strategic plans are subject to short-term crises and changes in the environment. For the last 18 months, we’ve seen that take place as the world and libraries reacted to the COVID-19 pandemic. But beyond keeping day-to-day activities going, library leaders have also been considering how to manage the pandemic’s effects on strategic, long-range issues. Recent tactical decisions need to be balanced against longer-term strategic aims.

It’s important, as we move further into a post-pandemic planning mode, not to confuse tactical, transitional plans with long-term, transformational strategy.

Read More


We persevere through challenges when we rely on each other

It’s hard to believe it’s been more than a year since the pandemic turned our lives upside down. And despite shutdowns and closures, libraries still found incredible ways to serve their communities. You adjusted to conditions and responded to critical information needs. You pivoted to deliver content and programs digitally and to support online learning.

My colleagues and I at OCLC have been proud to support you. We prioritized product investments, research, and development opportunities that helped respond to new challenges. As a member-driven organization, that’s what we do—empower libraries to meet changing needs.

Read More


Why a “Library on-demand” vision benefits from pandemic wisdom

If it wasn’t for COVID-19, I can safely say I never would have biked the Haleakalā volcano. Well, to be honest, I still haven’t. But while I’ve been mostly locked in my house this past year, I decided to invest in a stationary bike. And I trained for an endurance activity of five, one-hour rides that match the twists, turns, and elevations of the famous Hawaiian volcano.

Of course, it’s not the same as a real ride on a real bike on a real road on a real volcano. But the work I had to do to get in shape was real, the final achievement was real, and the connections I made with some new biking friends were real. And even if I never make it to the actual volcano, I will absolutely do a virtual ride like this again.

My experience also helped me realize something about the transition to a post-pandemic reality that’s starting slowly around the world. We need to carefully consider what we leave behind and what we take forward when we return to “normal.”

Read More


The Wikipedia research conundrum: Is it citable?

There is a disconnect between how students are taught to use Wikipedia and the way that they actually use it. The notion of an encyclopedia that anyone can edit has led teachers to warn that Wikipedia is unreliable and should never be used or cited as a source of serious research. In reality, most of us use Wikipedia all the time in our research. Defenders of Wikipedia’s contribution model even point out that democratization of contribution is beneficial and necessary for the level of breadth, depth, and reliability it has achieved. If Wikipedia’s open contribution model doesn’t stop researchers from using it, why are students taught to avoid it?

Read More


The New Model Library. Welcome home.

Imagine heading out for a well-earned, two-week vacation. To a place you love to visit and know well. When you get there? It’s all as you remembered. And you packed perfectly. As a frequent tourist, you know what you can buy if you need and what the hotel shop has and where you can go for a good …

Then, abruptly, you’re told—you can’t go home. You’re no longer a visitor. You are now a resident. This place where you were so comfortable and relaxed as a tourist? You have to live and work here now.

For many students, professors, teachers, and researchers forced by the COVID-19 pandemic to work at home full-time, all the time, that’s what has happened.

They went from being skilled digital visitors to unwilling digital residents.

Read More


The rapid pace of change in research university libraries: An interview with Keith Webster

time

Recently, I had the opportunity to interview Keith Webster, Dean of University Libraries and Director of Emerging and Integrative Media Initiatives at Carnegie Mellon University. We discussed how academic libraries have changed in the last two decades, reflecting on the growth of digital content and the rapidly evolving scholarly record. I also asked Keith to imagine the research library of the future and to share where his own library is heading in the near term, with investments in multi-purpose repositories, RIM systems, and increasing support for research analytics and institutional reputation management.

Read More



What’s the magic formula for successful change? Communication + planning

change

Tyler is passionate about helping libraries turn change into opportunity, and as Director of OCLC Implementation, he supports libraries through diverse transformations, including everything from workflow analysis to library technology implementations.

Depending on who you ask and where you look, change management has any number of important components. However, I’ve found that the actual process of initiating change often falls into two key buckets: planning and communication. Planning is critical, of course, but how, when, and what is communicated can make or break a change initiative. In fact, communication often leads to feedback that helps refine plans, making it even more powerful.

Unfortunately, communication can be an afterthought or initiated only when a change effort is at risk. Sometimes it’s just words on a page explaining the plan. It shouldn’t be, it’s so much more, and can have long-term negative consequences if overlooked or undervalued. Successful change initiatives are communicated like an internal public relations campaign. Every aspect should be orchestrated to increase awareness and buy-in.

Read More


Breaking through change barriers in three steps

Charles Pace

Change

By Charles Pace, Executive Director, Gwinnett County Public Library, and
Michael Casey, Director of Customer Experience, Gwinnett County Public Library

What role does the library play in the community? That was one of many questions that led the Gwinnett County Public Library (GCPL) toward organizational change in 2016. We were (and still are!) fully committed to being a continuous change organization with a clear outside-in focus and a customer-centric approach. It’s been a journey, and our biggest lesson is probably that we always have more to learn. Change is complex. What’s helped is keeping our ultimate purpose in clear view. And for us, every initiative is always geared towards improved service to the community.

Read More


Planning to be community catalysts

nextbanner_libraryfuturesLike many institutions, my university kicked off a 2030 “visioning process” last year and I was asked to present on how the library fits in. Activities like that are often interesting, sometimes fun, and always a bit daunting. Knowing that any one person’s vision for the future is going to be limited, my first thought was, “I need to start talking to some colleagues.”

The timing for that need was remarkable, because the 2018 OCLC Americas Regional Council (ARC) conference was just around the corner. I was able to attend sessions in Chicago with a “visioning mindset” and use the conference to discuss ideas with great colleagues, and even chat with OCLC researchers about related work.

That’s one of the great benefits of our OCLC community—the opportunity to connect with fellow leaders and share the knowledge and insights that help us better prepare for our libraries’ best future.

And that’s exactly the theme for this year’s Library Futures regional council meetings.

Read More