{"version":"1.0","provider_name":"OCLC Next","provider_url":"https:\/\/blog.oclc.org\/next","title":"Get closer to \u201ccustomer first\u201d in seven days - OCLC Next","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"rmKIIvjdeI\"><a href=\"https:\/\/blog.oclc.org\/next\/get-closer-to-customer-first-in-seven-days\/\">Get closer to \u201ccustomer first\u201d in seven days<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/blog.oclc.org\/next\/get-closer-to-customer-first-in-seven-days\/embed\/#?secret=rmKIIvjdeI\" width=\"600\" height=\"338\" title=\"&#8220;Get closer to \u201ccustomer first\u201d in seven days&#8221; &#8212; OCLC Next\" data-secret=\"rmKIIvjdeI\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/blog.oclc.org\/next\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Over the past year or so, I\u2019ve started to see new \u2018customer experience\u2019 job titles (like Chief Customer Experience Officer and Deputy Director of Customer Experience) pop up in libraries that have been present in the consumer space for some time. Makes sense. Having someone focus on how people use your products and services across [&hellip;]","thumbnail_url":"https:\/\/blog.oclc.org\/next\/wp-content\/uploads\/2018\/02\/customer-first_NEXT-Facebook.jpg"}