{"id":476,"date":"2016-05-12T14:23:24","date_gmt":"2016-05-12T14:23:24","guid":{"rendered":"https:\/\/blog.oclc.org\/next\/?p=476"},"modified":"2020-05-18T18:05:53","modified_gmt":"2020-05-18T18:05:53","slug":"mapping-the-role-technology-plays-in-your-life","status":"publish","type":"post","link":"https:\/\/blog.oclc.org\/next\/mapping-the-role-technology-plays-in-your-life\/","title":{"rendered":"Mapping the role technology plays in your life"},"content":{"rendered":"<p><a href=\"https:\/\/blog.oclc.org\/next\/wp-content\/uploads\/2016\/05\/2016-05-12-visitors-and-residents-1.jpg\" rel=\"attachment wp-att-486\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-486 alignnone\" src=\"https:\/\/blog.oclc.org\/next\/wp-content\/uploads\/2016\/05\/2016-05-12-visitors-and-residents-1.jpg\" alt=\"2016-05-12 visitors and residents\" width=\"1160\" height=\"370\" \/><\/a><\/p>\n<p>Do you ever wonder about the role that technology plays in your life and what services and apps you use? OCLC began collaborating on the <a href=\"http:\/\/www.oclc.org\/research\/themes\/user-studies\/vandr.html\">Digital Visitors and Residents<\/a> (V&amp;R) project with funding from <a href=\"https:\/\/www.jisc.ac.uk\/\">Jisc<\/a>\u00a0(a digital education services non-profit)\u00a0in 2011 to investigate how US and UK individuals engage with technology and how this engagement may or may not change as the individuals transition through their educational stages (White and Connaway 2011-2014). Since that time we have broadened the research to include interviews with individuals in Spain and Italy to include a comparative analysis to identify any geographical or cultural differences. The OCLC team also has conducted an online survey with approximately 150 high school, undergraduate and graduate students and college and university faculty. We hope to have these data analyzed so that we are able to share our findings.<\/p>\n<p>We also began conducting mapping sessions with students, librarians, and faculty using the Visitors and Residents framework and differentiating between engagement in professional\/academic and personal contexts and situations. Participation in the mapping exercise is a way for individuals to become aware of how they work, play, and interact with others in a digital environment. If the maps are shared with others, it can help individuals better understand why communication seems to work well with some, but not with others.<\/p>\n<p><!--more--><\/p>\n<h2>Pen-and-paper proof-of-concept<\/h2>\n<p>These mapping sessions were conducted using paper and pencil or pen. Examples of these maps are included in the EDUCAUSE Review paper, \u201c<a href=\"http:\/\/er.educause.edu\/articles\/2013\/12\/i-always-stick-with-the-first-thing-that-comes-up-on-google---where-people-go-for-information-what-they-use-and-why\">I always stick with the first thing that comes up on Google\u2026\u201d Where People Go for Information, What They Use, and Why<\/a>,&#8221; (Connaway, Lanclos, and Hood 2013). In order to collect and analyze these handwritten maps we had to ask the creators of the maps to take photos of them and to email them to us.<\/p>\n<p>After much discussion with my colleague, <a href=\"http:\/\/www.oclc.org\/research\/people\/harvey.html\">William Harvey, PhD, OCLC Consulting Engineer<\/a>, he developed an app that can be used on most smartphones, tablets, laptops, and desktop computers. William co-led the usability testing of the app with Mike Prasse, OCLC Lead User Experience Researcher. High school, undergraduate, and graduate students, faculty, and librarians used the app on different devices and provided feedback on what was fun, what worked, and what functionalities they thought we should add.<\/p>\n<p>Based on their feedback, the app was enhanced and now is available at <strong><a href=\"http:\/\/oc.lc\/VRmap\">oc.lc\/VRmap<\/a><\/strong>, with comic book instructions.<\/p>\n<p>A video also was created by Carey Champoux, OCLC Video Content Manager, and Andy Havens, OCLC Content Marketing Manager, to explain how to use the V&amp;R mapping app.<\/p>\n<div class=\"embed-container\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/6ai0ZO3lDR4?enablejsapi=1&amp;rel=0&amp;modestbranding=1\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p><em>If you do the map for yourself, please share the link on Twitter with the #OCLCnext hashtag. We&#8217;d love to see where you &#8220;visit and reside&#8221; online.<\/em><\/p>\n<h2>What can your map teach you?<\/h2>\n<p>Once individuals complete their maps, they may share with others and they may submit to OCLC Research. If submitted to OCLC Research, we will add the maps created using the app to the other maps collected and analyze them in the aggregate, anonymizing any individual\u2019s identifying information. Those who map their patterns of communication and engagement with technology and submit to OCLC Research will help us make informed recommendations to library staff for the development of services and technologies that are a better fit for library users\u2019 and potential users\u2019 personal and academic lifestyles and to position the library in the life of its users.<\/p>\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/x.com\/intent\/tweet?url=https%3A%2F%2Fblog.oclc.org%2Fnext%2Fmapping-the-role-technology-plays-in-your-life%2F&#038;text=Check%20out%20the%20Visitors%20and%20Residents%20app%20from%20%40OCLC%21%20http%3A%2F%2Foc.lc%2FVRmap&#038;related' target='_blank'rel=\"noopener noreferrer\">Check out the Visitors and Residents app from @OCLC! http:\/\/oc.lc\/VRmap <\/a><\/span><a href='https:\/\/x.com\/intent\/tweet?url=https%3A%2F%2Fblog.oclc.org%2Fnext%2Fmapping-the-role-technology-plays-in-your-life%2F&#038;text=Check%20out%20the%20Visitors%20and%20Residents%20app%20from%20%40OCLC%21%20http%3A%2F%2Foc.lc%2FVRmap&#038;related' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n<p>As part of the research, I have been conducting V&amp;R mapping sessions with students, faculty, and librarians. After the individuals complete their maps, we display the maps of those who are interested in sharing and discussing them with the group. I conduct the sessions in much the same way one would conduct a semi-structured interview.* The individuals talk about what they included in their maps and I probe and ask more questions based upon their discussion.<\/p>\n<p>Some of the students have been very surprised at the amount of time they spend online. One doctoral student at a US university was very surprised that she was able to draw every icon for every app or social media site from memory. She commented, \u201cI spend way too much time online and using social media than I ever thought I did.\u201d<\/p>\n<p>Others have discussed work-arounds for the library web page and catalog, which I have been able to share with the library staff so that they can make changes to the system or interface. Several doctoral students said that they could not figure out how to email or text themselves bibliographic citations that they found in the university online catalog so they took photos of the display on the library computer screens and texted or emailed the information to themselves. They said they wanted to use their smartphones since they are more convenient than having to take out their laptops or tablets. This also has implications for evaluating how the library web page and catalog display on smartphones, which is the preferred device for many individuals.<\/p>\n<h2>What is a visitor? What is a resident?<\/h2>\n<p>Conducting the mapping sessions as semi-structured interviews in a group also has made me aware that not everyone understands the definitions that we have used for Visitors and Residents. We define the visitor mode as one in which \u201cpeople treat the web as a series of tools. They decide what they want to achieve, chose and appropriate online tool, and then log off. They leave no social trace of themselves online. In resident mode, people live a portion of their lives online and approach the web as a place where they can express themselves and spend time with people. When acting as residents, people visit social networking platforms, and aspects of their digital identity maintain a presence even when they\u2019re not online through their social media profiles\u201d (Connaway, Lanclos, and Hood 2013).<\/p>\n<p>However, some individuals, who participate in the mapping exercise, relate the terms visitor and resident to the amount of time one spends engaging with a device, app, etc. This equates to a visitor not using the device or app much and to a resident using the device or app most or all of the time, which is not the intended definitions of the terms. Based on this misconception, I have been thinking about and talking to colleagues about changing the terminology. However, none of the terms suggested seem to be descriptive enough. I welcome any ideas, discussion, and thoughts on new terminology for visitors and residents that would more accurately describe the online presence or lack of online visibility.<\/p>\n<p>This brings up something else that I have been pondering about the visitors and residents framework. That is the fact that we are missing the opportunity to capture individuals\u2019 engagement with the physical environment and resources. I had thought of this early in the individual semi-structured interview data collection stage when the importance of the face-to-face and human contact emerged from the data and were included in our code book and analysis. However, these are not captured in the mapping exercises, which became more evident as I began structuring the group mapping sessions as semi-structured interviews. I am struggling with how to depict the physical environment and resources in the V&amp;R map. Again, I welcome any ideas, discussion, and thoughts on this.<\/p>\n<hr \/>\n<p>*Connaway and Radford (Forthcoming) define semi-structured interviews as an interview \u201cin which control is shared and questions are open-ended.\u201d<\/p>\n<p><em>This post\u00a0<a href=\"http:\/\/hangingtogether.org\/?p=5627\">originally appeared<\/a> on Hanging Together.\u00a0<\/em><\/p>\n<p><strong>References<\/strong><\/p>\n<p>Connaway, Lynn Silipigni, Donna Lanclos, and Erin M. Hood. 2013. \u201c\u2019<a href=\"http:\/\/er.educause.edu\/articles\/2013\/12\/i-always-stick-with-the-first-thing-that-comes-up-on-google---where-people-go-for-information-what-they-use-and-why\">I always stick with the first thing that comes up on Google\u2026\u2019 Where People Go for Information, What They Use, and Why<\/a>.\u201d EDUCAUSE Review Online (December 6).\u00a0Connaway, Lynn Silipigni, and Marie L. Radford. Forthcoming. Basic Research Methods in Library and Information Science. 6th ed. Santa Barbara, CA: Libraries Unlimited.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you ever wonder about the role that technology plays in your life and what services and apps you use? OCLC began collaborating on the Digital Visitors and Residents (V&amp;R) project with funding from Jisc\u00a0(a digital education services non-profit)\u00a0in 2011 to investigate how US and UK individuals engage with technology and how this engagement may [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[49,9,10,38],"class_list":["post-476","post","type-post","status-publish","format-standard","hentry","category-learning","tag-discovery","tag-research","tag-user-behavior","tag-workflows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mapping the role technology plays in your life - OCLC Next<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.oclc.org\/next\/mapping-the-role-technology-plays-in-your-life\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mapping the role technology plays in your life - OCLC Next\" \/>\n<meta property=\"og:description\" content=\"Do you ever wonder about the role that technology plays in your life and what services and apps you use? OCLC began collaborating on the Digital Visitors and Residents (V&amp;R) project with funding from Jisc\u00a0(a digital education services non-profit)\u00a0in 2011 to investigate how US and UK individuals engage with technology and how this engagement may [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.oclc.org\/next\/mapping-the-role-technology-plays-in-your-life\/\" \/>\n<meta property=\"og:site_name\" content=\"OCLC Next\" \/>\n<meta property=\"article:published_time\" content=\"2016-05-12T14:23:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-18T18:05:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.oclc.org\/next\/wp-content\/uploads\/2016\/05\/2016-05-12-visitors-and-residents-1.jpg\" \/>\n<meta name=\"author\" content=\"Lynn Silipigni Connaway, Ph.D.\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lynn Silipigni Connaway, Ph.D.\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.oclc.org\\\/next\\\/mapping-the-role-technology-plays-in-your-life\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.oclc.org\\\/next\\\/mapping-the-role-technology-plays-in-your-life\\\/\"},\"author\":{\"name\":\"Lynn Silipigni Connaway, Ph.D.\",\"@id\":\"https:\\\/\\\/blog.oclc.org\\\/next\\\/#\\\/schema\\\/person\\\/be3208461b1d703a86dbd1f927c548cb\"},\"headline\":\"Mapping the role technology plays in your life\",\"datePublished\":\"2016-05-12T14:23:24+00:00\",\"dateModified\":\"2020-05-18T18:05:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.oclc.org\\\/next\\\/mapping-the-role-technology-plays-in-your-life\\\/\"},\"wordCount\":1322,\"image\":{\"@id\":\"https:\\\/\\\/blog.oclc.org\\\/next\\\/mapping-the-role-technology-plays-in-your-life\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.oclc.org\\\/next\\\/wp-content\\\/uploads\\\/2016\\\/05\\\/2016-05-12-visitors-and-residents-1.jpg\",\"keywords\":[\"Discovery\",\"Research\",\"User Behavior\",\"Workflows\"],\"articleSection\":[\"Learning\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.oclc.org\\\/next\\\/mapping-the-role-technology-plays-in-your-life\\\/\",\"url\":\"https:\\\/\\\/blog.oclc.org\\\/next\\\/mapping-the-role-technology-plays-in-your-life\\\/\",\"name\":\"Mapping the role technology plays in your life - 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She is the co-author of the sixth edition of Research Methods in Library and Information Science, 2017. She was the Chair of the ALA ACRL Value of Academic Libraries Committee and was the President for the Association for Information Science and Technology (ASIS&T). She is the recipient of the 2017 ALISE Service Award for her sustained and regular service, her strong participation and advocacy for ALISE, and for her contributions to ASIS&T. She also was awarded the Chair of Excellence position at the Departmento de Biblioteconom\u00eda y Documentaci\u00f3n at the Universidad Carlos III de Madrid and collaborated with the faculty on user-centered research. Lynn has received research funding from the IMLS in the US and Jisc and the Arts and Humanities Research Council in the UK. 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She is the co-author of the sixth edition of Research Methods in Library and Information Science, 2017. She was the Chair of the ALA ACRL Value of Academic Libraries Committee and was the President for the Association for Information Science and Technology (ASIS&T). She is the recipient of the 2017 ALISE Service Award for her sustained and regular service, her strong participation and advocacy for ALISE, and for her contributions to ASIS&T. She also was awarded the Chair of Excellence position at the Departmento de Biblioteconom\u00eda y Documentaci\u00f3n at the Universidad Carlos III de Madrid and collaborated with the faculty on user-centered research. Lynn has received research funding from the IMLS in the US and Jisc and the Arts and Humanities Research Council in the UK. She leads OCLC Research in the digital visitors and residents project and currently is the co-principal investigator of an IMLS-funded project with the University of Florida and Rutgers, The State University of New Jersey, to investigate how late primary, secondary, and community college STEM students judge credibility of digital resources. Prior to joining OCLC Research, she was the Vice-President of Research and Library Systems at NetLibrary, the Director of the Library and Information Services Department at the University of Denver, and on the faculty of the Library and Informational Science program at the University of Missouri, Columbia. Learn more about Dr. Connaway on the OCLC Research website.","url":"https:\/\/blog.oclc.org\/next\/author\/lynn-connaway\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.oclc.org\/next\/wp-json\/wp\/v2\/posts\/476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.oclc.org\/next\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.oclc.org\/next\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.oclc.org\/next\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.oclc.org\/next\/wp-json\/wp\/v2\/comments?post=476"}],"version-history":[{"count":15,"href":"https:\/\/blog.oclc.org\/next\/wp-json\/wp\/v2\/posts\/476\/revisions"}],"predecessor-version":[{"id":4048,"href":"https:\/\/blog.oclc.org\/next\/wp-json\/wp\/v2\/posts\/476\/revisions\/4048"}],"wp:attachment":[{"href":"https:\/\/blog.oclc.org\/next\/wp-json\/wp\/v2\/media?parent=476"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.oclc.org\/next\/wp-json\/wp\/v2\/categories?post=476"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.oclc.org\/next\/wp-json\/wp\/v2\/tags?post=476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}