{"id":522,"date":"2016-05-24T14:11:47","date_gmt":"2016-05-24T14:11:47","guid":{"rendered":"https:\/\/blog.oclc.org\/next\/?p=522"},"modified":"2019-06-26T16:58:06","modified_gmt":"2019-06-26T16:58:06","slug":"is-anything-more-important-than-convenience","status":"publish","type":"post","link":"https:\/\/blog.oclc.org\/next\/is-anything-more-important-than-convenience\/","title":{"rendered":"Is anything more important than convenience?"},"content":{"rendered":"<p><a href=\"https:\/\/blog.oclc.org\/next\/wp-content\/uploads\/2016\/05\/woman-hammock.jpg\" rel=\"attachment wp-att-524\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-524\" src=\"https:\/\/blog.oclc.org\/next\/wp-content\/uploads\/2016\/05\/woman-hammock.jpg\" alt=\"woman-hammock\" width=\"1160\" height=\"370\" \/><\/a>In today\u2019s fast-paced world, people want information quickly and conveniently. In almost all situations, they decide what services to pursue and what resources to use based on ease of access, ease of use and the situation and context of the information need. It doesn\u2019t matter if the person is young or old, the deadline near or far, the task scholarly or personal\u2014familiarity and ease of use within individual workflows reign.<\/p>\n<p><!--more--><\/p>\n<p>This has implications for libraries. If library collections and services are viewed as arduous or not within the individual work environment, more and more people will seek other information resources, reducing library visits\u2014both physical and virtual\u2014and potentially undermining library support in the battle for user mindshare and public funding.<\/p>\n<p>Late last year, OCLC Research released <a href=\"http:\/\/www.oclc.org\/research\/publications\/2015\/oclcresearch-library-in-life-of-user.html\"><em>The Library in the Life of the User: Engaging with People Where They Live and Learn<\/em><\/a>, a 10+-year compilation of user behavior studies and findings. Taken together, the ten chapters provide a basic understanding of much of the work we\u2019ve done in this area.<\/p>\n<p>We featured chapter one in an <a href=\"https:\/\/blog.oclc.org\/next\/librariesinlife-the-convenience-imperative\/\">earlier post<\/a>, where we discussed saving time for the user. This better matches the Ranganathan law of Save the Time of the Reader. In this post, we will highlight chapter six, which explores why people choose one information source instead of another, and what factors contribute to their selection of information sources.<\/p>\n<p>We analyzed data from two, multi-year IMLS-funded projects and several Jisc projects and identified convenience as a constant theme in different information-seeking situations.\u00a0What we learned will help libraries appeal to the convenience demands of today\u2019s information seekers.<\/p>\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/x.com\/intent\/tweet?url=https%3A%2F%2Fblog.oclc.org%2Fnext%2Fis-anything-more-important-than-convenience%2F&#038;text=Libraries%20can%20appeal%20to%20the%20convenience%20demands%20of%20today%E2%80%99s%20information%20seekers.&#038;related' target='_blank'rel=\"noopener noreferrer\">Libraries can appeal to the convenience demands of today\u2019s information seekers. <\/a><\/span><a href='https:\/\/x.com\/intent\/tweet?url=https%3A%2F%2Fblog.oclc.org%2Fnext%2Fis-anything-more-important-than-convenience%2F&#038;text=Libraries%20can%20appeal%20to%20the%20convenience%20demands%20of%20today%E2%80%99s%20information%20seekers.&#038;related' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n<h2>Convenience trumps demographics<\/h2>\n<p>An overwhelming amount of data identifies convenience as absolutely central to information-seeking behaviors. The importance of convenience is especially prevalent among younger generations in the studies, but is true across all demographic categories\u2014age, gender and academic role. Convenience is a factor for making choices in all situations, both academic information-seeking and everyday life information-seeking, though it plays different roles in different situations.<\/p>\n<p>Ease of access to resources is one measure of convenience when making rational choices in information seeking. The most convenient sources of information were internet search engines, electronic databases, virtual reference, or online e-reserves, e-books and online booksellers; Google is important to most.<\/p>\n<p>Faculty were moderately more positive in their assessment of databases\u2019 convenience than graduate and undergraduate students, who both favored search engines. When asked to describe a time when they had a situation where they needed answers or solutions and did a quick search and made do with it, undergraduates tended to discuss only Web-based sources, with a heavy reliance on Google in particular. Graduate students also cited Google as being quick and easy, but at the same time, if they are unable to locate an internet source for their quick search, they use the library as a convenient repository of information.<\/p>\n<h2>Convenience trumps location<\/h2>\n<p>In addition to electronic resources, which carry the convenience of desktop or home access, data emerged confirming the convenience of friends and family as information sources, as well as the convenience of having a personal library. Faculty most often cited their personal home or office library\u2014an incredibly convenient source\u2014as the most often-used place to find quick information, though many of them also spoke about colleagues or Google.<\/p>\n<p>Convenience also plays a part in choosing to use or not to use the brick-and-mortar library, or how to access library resources after hours or on the weekend. When asked to imagine an ideal information system, ideas from undergraduates include the ability to use keyword searching in all books, a universal library catalog for all libraries, reference staff who conveniently rove about the library and federated search in databases.<\/p>\n<h2>Convenience trumps content<\/h2>\n<p>Different situations for information needs did not detract from the importance of convenience in making choices, though convenience depends on the context and situation of the information need. Professional scholars and students faced with lengthy academic tasks valued the most convenient access to the library\u2019s great store of resources, but acknowledged that those academic tasks that were of more importance or value to them would warrant more extensive searches and more time.<\/p>\n<p>Faculty mentioned Web searches as easy to use, though these searches often next lead them to the library for authoritative and credible information, an evaluation they make in spite of convenience factors.<\/p>\n<h2>Perception reflects reality<\/h2>\n<p>The image of the library as a quiet place to access books rather than to access electronic sources still is prevalent today. In order to entice people to use libraries and to change their perceptions of libraries, the library experience needs to become more like that available elsewhere on the Web (e.g., Google, Amazon.com, iTunes, etc.) and to be embedded in individual workflows. The Web environment is familiar to users; therefore, they are comfortable and confident choosing to search for information there.<\/p>\n<p>Librarians need to replicate the convenience of major Web services and integrate the discoverability of their resources into social media and Web searches\u2026since, as we\u2019ve seen, convenience trumps everything.<\/p>\n<p><strong>References<\/strong><\/p>\n<p>Connaway, Lynn Silipigni, comp. 2015. <em>The Library in the Life of the User: Engaging with People Where They Live and Learn<\/em>. Dublin, Ohio: OCLC Research. <a href=\"http:\/\/www.oclc.org\/content\/dam\/research\/publications\/2015\/oclcresearch-library-in-life-of-user.pdf\">http:\/\/www.oclc.org\/content\/dam\/research\/publications\/2015\/oclcresearch-library-in-life-of-user.pdf<\/a>.<\/p>\n<p>Prabha, C., Connaway, L.S., &amp; Dickey, T.J. <em>Sense-making the information confluence: The whys and hows of college and university user satisficing of information needs<\/em>. Phase IV: Semi-structured interview study. Report on National Leadership Grant LG-02-03-0062-03, to Institute of Museum and Library Services, Washington, D.C. Columbus, Ohio: School of Communication, The Ohio State University.<\/p>\n<p>Radford, M.L., &amp; Connaway, L.S. <em>Seeking synchronicity: Evaluating virtual reference services from user, non-user, and librarian perspectives: IMLS final performance report<\/em>. Report on Grant LG-06-05-0109-05, to Institute of Museum and Library Services, Washington, D.C. Dublin, Ohio: OCLC Online Computer Library Center.<\/p>\n<p>JISC, report, 2010. &#8220;The Digital Information Seeker: Report of Findings from Selected OCLC, RIN, and JISC User Behaviour Projects.&#8221; Lynn Silipigni Connaway and Timothy J. Dickey, OCLC Research. Project Website URL: <a href=\"http:\/\/www.jisc.ac.uk\/publications\/reports\/2010\/digitalinformationseekers.aspx\">http:\/\/www.jisc.ac.uk\/publications\/reports\/2010\/digitalinformationseekers.aspx<\/a> Project Report URL: <a href=\"http:\/\/www.jisc.ac.uk\/media\/documents\/publications\/reports\/2010\/digitalinformationseekerreport.pdf\">http:\/\/www.jisc.ac.uk\/media\/documents\/publications\/reports\/2010\/digitalinformationseekerreport.pdf<\/a><\/p>\n<p>Connaway, L. S, Lanclos, D. M., &amp; Hood, E. M. (2013, December 6). \u201cI always stick with the first thing that comes up on Google\u2026\u201d Where people go for information, what they use, and why. <em>EDUCAUSE Review Online<\/em>. [Available: <a href=\"http:\/\/www.educause.edu\/ero\/article\/i-always-stick-first-thing-comes-google-where-people-go-information-what-they-use-and-why\">http:\/\/www.educause.edu\/ero\/article\/i-always-stick-first-thing-comes-google-where-people-go-information-what-they-use-and-why<\/a>]<\/p>\n<h2>Your turn:<\/h2>\n<ul>\n<li>What have you done to make your library services more convenient, and what ideas do you have for the future?<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In today\u2019s fast-paced world, people want information quickly and conveniently. In almost all situations, they decide what services to pursue and what resources to use based on ease of access, ease of use and the situation and context of the information need. It doesn\u2019t matter if the person is young or old, the deadline near [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[49,9,10],"class_list":["post-522","post","type-post","status-publish","format-standard","hentry","category-learning","tag-discovery","tag-research","tag-user-behavior"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Is anything more important than convenience? - OCLC Next<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.oclc.org\/next\/is-anything-more-important-than-convenience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Is anything more important than convenience? - OCLC Next\" \/>\n<meta property=\"og:description\" content=\"In today\u2019s fast-paced world, people want information quickly and conveniently. 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She is the co-author of the sixth edition of Research Methods in Library and Information Science, 2017. She was the Chair of the ALA ACRL Value of Academic Libraries Committee and was the President for the Association for Information Science and Technology (ASIS&T). She is the recipient of the 2017 ALISE Service Award for her sustained and regular service, her strong participation and advocacy for ALISE, and for her contributions to ASIS&T. She also was awarded the Chair of Excellence position at the Departmento de Biblioteconom\u00eda y Documentaci\u00f3n at the Universidad Carlos III de Madrid and collaborated with the faculty on user-centered research. Lynn has received research funding from the IMLS in the US and Jisc and the Arts and Humanities Research Council in the UK. She leads OCLC Research in the digital visitors and residents project and currently is the co-principal investigator of an IMLS-funded project with the University of Florida and Rutgers, The State University of New Jersey, to investigate how late primary, secondary, and community college STEM students judge credibility of digital resources. Prior to joining OCLC Research, she was the Vice-President of Research and Library Systems at NetLibrary, the Director of the Library and Information Services Department at the University of Denver, and on the faculty of the Library and Informational Science program at the University of Missouri, Columbia. 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