Cathy King
Executive Director, Delivery Services
Cathy has been with OCLC since 2015 and currently leads the product management team for Delivery Services, which encompasses Discovery, Resource Sharing, and library Collection Evaluation products. She’s a relentless innovator with a passion for improving digital user experiences. During her time at OCLC, Cathy has transformed the product development process to involve a greater degree of customer and user feedback from ideation to execution.
Before joining OCLC, Cathy spent more than a decade working in eCommerce, delivering complex projects along the discovery to fulfillment customer journey. This experience has translated well to serving the needs of libraries and their users. Her diverse educational background helps her bring a thoughtful and unique approach to every project. She studied computer science and English fiction writing at the University of Pittsburgh, where she also earned an MBA.
Posts by Cathy
- Four ways WorldCat.org improves library visibility, 30 Oct 2023 in Discovery&Strategy&Technology
- The new WorldCat.org expands the impact of libraries everywhere, 30 Aug 2022 in Customer experience&Discovery&Technology
- Why a “Library on-demand” vision benefits from pandemic wisdom, 31 Mar 2021 in Change management&Resource sharing&Strategy
- After 40 years of resource sharing … what’s next?, 01 Apr 2019 in Resource sharing&Strategy
- Get closer to “customer first” in seven days, 15 Feb 2018 in Community engagement&Customer experience
- Build joy into your library’s website, 22 Mar 2017 in Customer experience