Evaluating progress is complicated when the pace of change is accelerating. Move too quickly? Your choice may be made obsolete by tomorrow’s changes. Move too slowly? You can be overtaken and find your relevance diminished. So, how do we tell if we’re on the right path?
At OCLC, we measure where we are and where we’re going against this question: Are we helping libraries better connect the people they serve to the resources they need?
This approach holds when we assess annual accomplishments, set new goals, and make plans for much further down the road.