Posts tagged under: Community Engagement

Lessons learned from the OCLC Community Center during the pandemic

When I wrote about the OCLC Community Center’s fifth anniversary last year, I thought we were all getting a handle on the impact of the COVID-19 pandemic. We knew things weren’t over yet, but we also weren’t expecting to spend the next 12 months working from home, socially distancing, wearing masks in public, missing lunches and meetings and conferences, and so much more. While nothing replaces those in-person interactions, I’ve been amazed at how virtual engagement and connections have grown and deepened. As a result, we’ve all learned many valuable lessons about creating online community that will have lasting impact.

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Let’s talk race: The power of conversations

For many people, the Black Lives Matter (BLM) movement has had great personal importance since its origins in 2013—especially in the past year. But in South Carolina, where I work as Manager of the Richland Library Edgewood, this important issue took on even greater local consequence with the murder of Walter Scott in North Charleston and the Charleston church shooting in 2015.

Many people were angry, confused, and frightened. There was a need for reliable news and information and for constructive local discussions. As a community-driven organization, we saw this as a humanitarian crisis, and so we asked, “How can the library help our community heal?”

Our answer was, “Let’s talk race”—a simple but powerful set of programs open to anyone in the community. We’ve now facilitated more than 90 conversations with 4,000+ community members from all backgrounds on a variety of topics explicitly convened to discuss race, social justice, and inequality.

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Look both inside and outside your library for post-pandemic community engagement surprises

When our in-person services were put on hold during the start of the pandemic, some people—both library users and even some staff—thought our role in the community might diminish for a time. I didn’t. I knew that our community needed us now more than ever and we couldn’t fail or disappoint them. We, the library, had to get busy, because during challenging times, libraries step up.

Our staff at Greensboro Public Library definitely did. And I am sure that you did, too. The trick, right now, is to make sure that as we transition out of a pandemic mindset, we carefully consider what parts of our expanded role we choose to retain.

My suggestion? Keep seeking out surprises.

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Breaking through change barriers in three steps

Charles Pace

Change

By Charles Pace, Executive Director, Gwinnett County Public Library, and
Michael Casey, Director of Customer Experience, Gwinnett County Public Library

What role does the library play in the community? That was one of many questions that led the Gwinnett County Public Library (GCPL) toward organizational change in 2016. We were (and still are!) fully committed to being a continuous change organization with a clear outside-in focus and a customer-centric approach. It’s been a journey, and our biggest lesson is probably that we always have more to learn. Change is complex. What’s helped is keeping our ultimate purpose in clear view. And for us, every initiative is always geared towards improved service to the community.

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